Dacia launches the WhatsApp Enterprise service to be able to communicate with customers

The car manufacturers are all digitizing their services and at the same time they are creating new ways to interact with their customers by exploiting new technologies. From this point of view comes an interesting novelty concerning Dacia. Indeed, the automaker announced theintroduction of WhatsApp Enterprise as a new tool to facilitate dialogue with its customers.

Through this novelty, Dacia inaugurates a new communication channel by exploiting the popularity of WhatsApp. Therefore, the manufacturer’s customers will be able to contact dealers at any time, through a simple message, using this tool. How does it work? To send the request, customers must go to the Dacia website and locate the classic WhatsApp icon.

At that point it will be sufficient to choose the type of assistance requested, commercial or post-sales, and the reference dealer with whom to start the chat. This new service has been made available since the end of March. Therefore, interested parties can already use it.

Still talking about the digitization of services, we remind you that Dacia makes available to its customers also the My Dacia application where you can find useful information and services. For example, through this application the customer can follow step by step the progress of the car he has purchased, from the order to the arrival at the dealership, up to the delivery of the vehicle.

Furthermore, in the app there is the My Garage section, where the customer can retrieve the technical characteristics of his car at any time, manage maintenance, view the history of the interventions carried out and the calendar of the next ones. Also from the app it will also be possible to book an appointment with the workshop.

And for those who have the electric Spring, through My Dacia it is possible to remotely manage some functions of the car such as charging and air conditioning.


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